RETURN AND REFUND POLICY

Last Updated: November 6, 2026

At ELVORA, customer satisfaction matters to us. We want you to feel confident every time you shop with us. If something isn't right with your order, we're here to help.

Please read our Return and Refund Policy below.

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product.

• You received an incorrect product.

• The product is significantly different from its description.

• The product meets our applicable return conditions.

To qualify for a standard return, the product must generally be unused, in its original condition and packaging, with all included accessories, tags and documentation.

All return requests are subject to verification and applicable consumer protection laws.

2. Return Timeframe

You can request a return within 5 business days of receiving your order.

To initiate a return, please contact our customer support team at to be added with:

• Your order number.

• The product name.

• The reason for the return.

• Clear photographs or videos, where relevant.

Requests submitted after the stated timeframe may not qualify for a voluntary return, except where a longer