TERMS OF SERVICE

Last Updated: November 6, 2026

Welcome to Elvora ! These Terms of Service govern your access to and use of our website and services. By visiting our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. General Terms and Account Information

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

You agree to provide accurate, complete and up-to-date information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

We reserve the right to suspend or terminate accounts involved in fraudulent, unlawful or abusive activities, subject to applicable law.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise.

Prices may change without prior notice. However, changes will not affect orders that have already been accepted and confirmed, except where a correction is legally necessary.

Applicable taxes, shipping charges and additional fees, if any, will be displayed during checkout.

We accept the payment methods made available on our website, which may include UPI, debit cards, credit cards, net banking and other supported payment options.

Payments are processed through third-party payment providers. We do not directly store complete payment card details.

Orders will be processed after successful payment confirmation, unless Cash on Delivery or another payment arrangement is offered.

3. Product Descriptions and Availability

We make reasonable efforts to display accurate product descriptions, images, specifications and prices.

However, colours and appearances may vary slightly depending on your screen or device settings.

Product availability may change without notice. We reserve the right to limit quantities or discontinue products at any time.

If a product is unavailable after you place an order, we will inform you and arrange an appropriate refund where payment has already been received.

4. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

You will receive an order confirmation acknowledging receipt of your order. This acknowledgement does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject or cancel an order in circumstances such as:

• Product unavailability.

• Incorrect pricing or listing information.

• Payment failure or suspected fraudulent activity.

• Incomplete or inaccurate customer information.

• Delivery restrictions or other legitimate operational reasons.

If we cancel an order after receiving payment, we will initiate an appropriate refund through the original payment method or another mutually agreed method, subject to applicable law.

5. Shipping and Delivery

We aim to process and dispatch orders within 4-5 days after successful order confirmation and payment, where applicable.

Estimated delivery times will be communicated during checkout or through order updates.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, operational issues or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping details. Additional delivery attempts or charges resulting from incorrect information or customer unavailability may be subject to courier policies and applicable law.

Once an order is dispatched, tracking information may be shared whenever available.

6. Returns, Replacements and Refunds

We want customers to have a satisfactory shopping experience.

Returns, replacements and refunds are governed by our separate Return and Refund Policy, available on our website.

Customers should review that policy before placing an order.

Nothing in these Terms limits any mandatory rights or remedies available to customers under applicable Indian consumer protection laws.

Refunds for eligible orders will be processed within 6-7 days  after approval, using the original payment method or another permitted method.

7. Prohibited Uses

You agree not to use our website or services:

• For any unlawful or fraudulent purpose.

• To violate applicable laws or regulations.

• To interfere with website security or functionality.

• To upload malicious software, viruses or harmful code.

• To attempt unauthorised access to our systems or customer information.

• To copy, reproduce or exploit website content without permission.

• To submit false orders, misleading information or abusive communications.

We reserve the right to restrict access or take appropriate action against users who violate these terms.

8. Intellectual Property

All website content, including our brand name, logo, designs, text, graphics, images and other materials, belongs to Elvora  or its respective rights holders.

You may not reproduce, distribute, modify or commercially use this content without prior written permission, except where permitted by law.

9. Limitation of Liability

To the extent permitted by applicable law, Elvora will not be liable for indirect or consequential losses arising from the use of our website or services.

We are not responsible for interruptions, delays or failures caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited under applicable Indian law, including consumer protection rights and remedies.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services.

These services are provided for convenience. We do not control their content, policies or operations and are not responsible for their independent practices.

Your use of third-party services may be governed by their own terms and privacy policies.

11. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business, services or applicable laws.

Updated terms will be published on this page with a revised date.

Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.

12. Contact Information

For questions, complaints or concerns regarding these Terms of Service, please contact us:

Store Name: Elvora
Email: to be added
Phone: 9833484000

We appreciate your trust in Elvora and thank you for shopping with us.

Elvora – LIVE BETTER.